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What began in 1183 as an unlikely partnership between a group of Catholic nuns and a country doctor became the renowned institution that has been called a 'Medical Mecca', the 'Supreme Court of Medicine', and the 'place for hope when there is no hope'. Combining history and background stories of patients, the film illustrates the importance of commitment and healing even while dealing the role of money and profit in today's day and age.
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This study explores the parallel histories of the Mayo Clinic, the care of patients with heart disease, and specialization in cardiology during the twentieth century. Chapters are devoted to such technologies as open-heart surgery, coronary angiography, and echocardiography, and to the key individuals, institutions, and innovations that played vital roles in the technologies that transformed heart care.--From publisher description.
4) Management lessons from Mayo Clinic: inside one of the world's most admired service organizations
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"The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America. Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide explains the methods behind Mayo Clinic's success and delivers universal lessons to business leaders in any service organization....
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